We deliver innovative solutions that enhance the performance of shift operations while driving profitability. Our consultancy services empower organisations to manage effective shift operations seamlessly, supported by robust contingency planning. By implementing proactive holiday and absence management procedures, we ensure your operations run at optimum capacity, enabling you to meet strategic objectives with efficiency and precision.

Our ultimate goal is to save you valuable time—time you would otherwise spend:

• Analysing workloads
• Designing shift patterns
• Managing holiday cover
• Justifying your budget

Let us take the complexity out of shift management and help you focus on achieving excellence in your operations.

Alec, a highly experienced Mechanical Engineer, successfully managed his own 24/7 business for over 15 years before founding C-Desk Technology in 1996. His consultancy specializes in creating tailored shift operations for 24/7 businesses, bringing expertise in HR and Workforce Management to the forefront.

With a wealth of experience and a background as a Union Negotiator, Alec excels in designing shift patterns that not only align with business needs but also prioritize employee well-being. His designs ensure that operational efficiency and compliance with labour laws are upheld while fostering a positive work-life balance for employees.

Alec’s innovative approach enables organizations to adapt their operations to varying workloads and requirements. By optimizing workforce management, minimizing disruptions, and reducing costs, Alec’s solutions enhance productivity and ensure adequate coverage. His commitment to creating motivating, employee-friendly shift patterns has benefited organizations worldwide, across industries ranging from factories to emergency services.

Dr. Angela Moore is a consulting mathematician specializing in predicting future workloads to optimize operations. With her ability to analyse data, forecast trends, and create simulations, Angela provides efficient and cost-effective solutions, particularly in the realm of shift scheduling.

Having joined C-Desk Technology over 20 years ago, Angela holds a Doctorate in Management, specializing in statistical modelling, from Southampton University, as well as an MSc in Operations Management from Manchester Business School. As a mathematician and statistician, she has helped countless companies refine their workload, improve shift pattern designs, and achieve operational excellence.

Angela’s expertise extends to developing software solutions, including the innovative VisualrotaX, designed to create and manage shift patterns with precision. Her advanced statistical techniques have empowered organizations to implement highly effective absence and holiday cover arrangements. By analysing absence statistics, she has enabled companies to predict staff absences and arrange cover proactively, ensuring uninterrupted operations.

Notably, Angela has enhanced traditional Erlang equations—widely used in call centres to predict staffing needs—by incorporating real-world variables such as rest breaks, queues, dropped calls, and redials. Her ground-breaking contributions also include location analysis, a cutting-edge field that boosts efficiency in areas like warehouse organization, maintenance planning, emergency services, and facility placement.

Angela’s tailored shift schedules are designed with flexibility in mind, meeting both current and future departmental needs. In a world of increasing customer expectations and 24/7 service demands, her mathematical modelling ensures that the right people, with the right skills, are in the right place at the right time. Beyond meeting workload demands, Angela focuses on creating shift patterns that enhance employee well-being, minimise fatigue and stress, and foster a healthy work-life balance.

Through her global shift patterns, Angela optimizes human resources to deliver exceptional workload coverage, helping organizations thrive in a dynamic and fast-paced world.